Technology Support
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Frequently Asked Questions from Families & Students:
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Where should students "start their day" at the Virtual Academy?
Students should access their virtual school via Canvas. Teachers will have a link to their classroom live meeting (thorugh Google Meet) on their Canvas course home page.
Students in grades K-5 should open the Canvas app on their iPad
- If prompted for their school, enter "TTSD"
- Select "Tigard-Tualatin School District - Students"
- Enter your TTSD user account
Students in grades 9-12, should open Canvas via URL: http://canvas.ttsdschools.org
(NOTE: also one of the default pages that load automatically when logged in on their Chromebook)
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How can my student receive technical assistance with their device?
Students in grades 6-12 can submit their own trouble ticket at http://ticket.ttsd.k12.or.us using their TTSD student account to log in with Google.
Families needing immediate assistance with technology can call the IT Help Desk at 503-431-4051 during school days from 8am - 3:30pm. If it's after hours, you can leave a message with:
- your child's name
- a description of the problem, and
- the best time &way to contact you.
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Can I use my home computer?
The TTSD students devices are specially equipted with Apps and settings that make connection and access to licensed software easier for students to use.
You may try using your home computer, but if you run into trouble, we can only support you with your TTSD assigned devices.
